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At Sam's Nail Supply, we value customer satisfaction and strive to provide high-quality products. Please review our return and refund guidelines carefully before making a request.

Returns

To be eligible for a return, items must meet the following conditions:

• The item must be unused, in its original condition, and returned in its original packaging.
• A receipt or proof of purchase is required for all returns.
• Do not send returns to the manufacturer.

Non-Returnable Items

Certain items cannot be returned, including:

• Pre-assembled items such as spa furniture and massage chairs.
• Electric parts (if opened or used).
• Custom-made, clearance, and final sale items.
• Gift cards, health & personal care items, intimate or sanitary goods, hazardous materials, or flammable liquids/gases.

Partial Refunds

Partial refunds may be granted in the following cases:

• Items returned not in original condition, damaged, or missing parts (not due to our error).
• Returns made more than 14 days after delivery.

Marketplace Items

• We do not recommend returning marketplace items, as return shipping costs may be higher than the product’s value.
• Refunds will not be granted if the seller has delivered the correct item in good condition and as described.
• Items shipped from the USA may be returned to the seller’s local warehouse, but customers are responsible for all return shipping costs.
• Some shipments may face customs clearance issues based on destination country policies. We will assist in resolving customs issues but will not resend a new package if the original one is undeliverable.

Refunds

Eligibility for Refunds

• Refund requests must be made within 7 days of purchase/delivery.
• Items must be in their original condition, unused, and include all packaging and accessories.

Non-Refundable Items

• Pre-assembled items such as furniture and spa chairs.
• Custom-made, clearance, and final sale items.

Refund Process & Fees

• Approved refunds are subject to a 30% processing fee, deducted from the total refund amount.
• Refunds will be issued via the original payment method within 7 business days after return inspection and approval.
• Shipping and delivery fees are non-refundable.

Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account.
2. Contact your credit card company, as refunds may take time to process.
3. Contact your bank, as there may be processing delays.
4. If you still haven’t received your refund, email us at samnailsupply@gmail.com.

Sale Items

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges

We replace eligible items only if defective or damaged within a specific timeframe.

• For large items (e.g., spa chairs, furniture, nail tables), customers must pay a deposit (amount varies per item) before an exchange is processed.

• To request an exchange, email samnailsupply@gmail.com and send your item to:

  Sam's Nail Supply3677 W Emporium Cir, Mesquite, TX 75150, United States

Order Changes & Cancellations

Nail Supply Items

• 100% refund if canceled before processing.
• After processing/shipping, a 30% cancellation/restocking fee applies.
• Special/discounted orders cannot be canceled or changed.

Furniture Items (Including Spa Chairs, Tables, Reception Desks, Stools)

• Deposits are non-refundable.
• Approved refunds are subject to a 30% processing fee.
• Refunds will be issued via the original payment method within 7 business days after return inspection and approval.
• Shipping and delivery fees are non-refundable.

Shipping for Returns

To return an item, ship it to:

Sam's Nail Supply3677 W Emporium Cir, Mesquite, TX 75150, United States

• Customers are responsible for all return shipping costs, which are non-refundable.
• If you receive a refund, return shipping costs will be deducted.
• Return shipping times vary based on location.
• For items over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.

If you have any questions or need further assistance, please contact us at samnailsupply@gmail.com.

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