At Sam's Nail Supply, we value customer satisfaction and strive to provide high-quality products. Please review our return and refund guidelines carefully before making a request.
Returns
To be eligible for a return, items must meet the following conditions:
- The item must be unused, in its original condition, and returned in its original packaging.
- A receipt or proof of purchase is required for all returns.
- Do not send returns to the manufacturer.
Non-Returnable Items
Certain items cannot be returned, including:
- Pre-assembled items such as spa furniture and massage chairs.
- Electric parts (if opened or used).
- Custom-made, clearance, and final sale items.
- Gift cards, health & personal care items, intimate or sanitary goods, hazardous materials, or flammable liquids/gases.
Partial Refunds
Partial refunds may be granted in the following cases:
- Items returned not in original condition, damaged, or missing parts (not due to our error).
- Returns made more than 14 days after delivery.
Marketplace Items
- We do not recommend returning marketplace items, as return shipping costs may be higher than the product’s value.
- Refunds will not be granted if the seller has delivered the correct item in good condition and as described.
- Items shipped from the USA may be returned to the seller’s local warehouse, but customers are responsible for all return shipping costs.
- Some shipments may face customs clearance issues based on destination country policies. We will assist in resolving customs issues but will not resend a new package if the original one is undeliverable.
Refunds
Eligibility for Refunds
- Refund requests must be made within 7 days of purchase/delivery.
- Items must be in their original condition, unused, and include all packaging and accessories.
Non-Refundable Items
- Pre-assembled items such as furniture and spa chairs.
- Custom-made, clearance, and final sale items.
Refund Process & Fees
- Approved refunds are subject to a 30% processing fee, deducted from the total refund amount.
- Refunds will be issued via the original payment method within 7 business days after return inspection and approval.
- Shipping and delivery fees are non-refundable.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account.
- Contact your credit card company, as refunds may take time to process.
- Contact your bank, as there may be processing delays.
- If you still haven’t received your refund, email us at samnailsupply@gmail.com.
Sale Items
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
Exchanges
We replace eligible items only if defective or damaged within a specific timeframe.
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For large items (e.g., spa chairs, furniture, nail tables), customers must pay a deposit (amount varies per item) before an exchange is processed.
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To request an exchange, email samnailsupply@gmail.com and send your item to:
Sam's Nail Supply3677 W Emporium Cir, Mesquite, TX 75150, United States
Order Changes & Cancellations
Nail Supply Items
- 100% refund if canceled before processing.
- After processing/shipping, a 30% cancellation/restocking fee applies.
- Special/discounted orders cannot be canceled or changed.
Furniture Items (Including Spa Chairs, Tables, Reception Desks, Stools)
- Deposits are non-refundable.
- Approved refunds are subject to a 30% processing fee.
- Refunds will be issued via the original payment method within 7 business days after return inspection and approval.
- Shipping and delivery fees are non-refundable.
Shipping for Returns
To return an item, ship it to:
Sam's Nail Supply3677 W Emporium Cir, Mesquite, TX 75150, United States
- Customers are responsible for all return shipping costs, which are non-refundable.
- If you receive a refund, return shipping costs will be deducted.
- Return shipping times vary based on location.
- For items over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.
If you have any questions or need further assistance, please contact us at samnailsupply@gmail.com.
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