We accept returning for replacement or refund within 5 days after you receive the costumes, dresses or wigs. The cost on the merchandise will be totally refunded on condition that the item is still new and in good condition. But the shipping cost is not refundable.
Please follow the tips below to process your return:
- First of all, please contact our customer service, we will determine whether your merchandise can be returned for a replacement or refund according to the return policy.
- If it is confirmed that the merchandise can be returned, our customer service will inform you of the return mailing address and the following operation process.
- Under normal circumstances, the shipping cost of the return is paid by the customer, and we bear the shipping cost of the replacement. We do not charge extra fees for the return or exchange. Please note, if the customer returns the merchandise without negotiation, we will not bear any cost.
- After receiving and checking the merchandise, the refund will be processed within 3-5 working days (weekend excluded).
!!! We will not accept any return without contact before. Please do not use the address on the mailing package to return or exchange. If this happens, we will not be responsible for it and will not make any compensation.
Here are some cases in which you can return the merchandise for a replacement or refund:
- There is something wrong with the quality on the suit
- The regular size does not fit.
- If you plan to return the merchandise, you should make sure it has never been used, worn, altered and there aren't missing items. The original package, garment tag and tracking number are must-have items for you to receive the refund. Thus, be careful while checking all details on the merchandise please. Please return the costumes back with a shipping number.
Following are conditions on which return is not accepted:
!!!Special Sale items/Clearance products can not be returned for refund, we can offer exchange for them but only the sizes in stock can be exchanged.
- If you return part of the costumes, the payment can not be refunded.
- Worn, used, stained, animal hair attached or altered items can not be returned.
- Undergarments, socks and stocking can not be returned.
- Items for one time wear or indoor use like shoe covers, boots tops, costume shoes, etccan not be returned.
- Prosthetics, fangs, fake teeth, cosmetics, beards, facial hair and any other artificial hair including hair pieces, hair clips, hair extensions, headbands, barrettes, hair accessories, hats with attached hair can not be returned.
